FAQ

Frequently Asked Questions (FAQ) – NoorVila

1. What products do you sell?

We offer a variety of trending and quality products including smartwatches, wireless earbuds, and other lifestyle accessories. Our catalog keeps updating with the latest market trends.

2. Are your products original and good quality?

Yes, we carefully curate and quality-check all our products to ensure durability, performance, and customer satisfaction.

3. How can I place an order?

Simply select your product, click on "Buy Now" or "Add to Cart", fill in your delivery details, and complete the checkout process. You will receive a confirmation via email/WhatsApp.

4. Do you offer Cash on Delivery (COD)?

Yes, we provide Cash on Delivery service for most orders across India.

5. How long does delivery take?

Orders are typically delivered within 4–7 working days, depending on your location. Tracking details are shared once the order is shipped.

6. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking link via SMS or WhatsApp. You can also use our "Track Order" page.

7. What if I receive a damaged or wrong product?

No worries! Contact our support within 48 hours of delivery with photos or videos, and we’ll arrange a free replacement or refund as per our return policy.

8. Do you accept returns or exchanges?

Yes, we have a 7-day return/replacement policy for damaged, defective, or wrong items. Please check our Return Policy for complete details.

9. How do I contact NoorVila?

You can reach us via:
📧 Email: support@noorvila.com
📱 WhatsApp/Instagram DM: (Add your link or number)
📝 Or use our Contact Us form.

10. Is it safe to shop from NoorVila?

Absolutely. We use secure payment gateways, protect your privacy, and never share your personal data. Your trust is our top priority.